Therese Fessenden is a User Experience Specialist with Nielsen Norman Group. Prior to joining NN/g, Therese was a user experience consultant at Microsoft, designing and auditing the user experience of the intranets, Windows applications, and SharePoint sites for Fortune 500 corporations. While pursuing her graduate degree, she worked as a freelance web designer, focusing on responsive web design for small- to medium-sized businesses. Her experience with varying industries and types of clients lends to a unique perspective of how user experience research can better inform design decisions. Read more about Therese.